About Charles & Keith Malaysia
It was in the late 1990s when Singaporean brothers, Charles and Keith Wong, were inspired to create a footwear line that is innovative with clear design aesthetic. The brothers learned the ins and outs of managing a shoes business as their parents owned a shoe store in Ang Mo Kio. It was not until the year 1996 that they decided to open their very own shoe store in Amara Shopping Centre. Initially, the brand sold shoes that were made in China and Malaysia. Only after a year into the business, that the brothers decided to venture into designing their own shoes which was based on the feedback from their customers. The original designs were well received by the customers that the brand expanded, opening more outlets in major as well as suburban malls. The brand has since expanded their range of products to include fashion items like bags, belts, sunglasses, keychains, tech accessories, and costume jewellery. Today, Charles & Keith has become one of the most prominent fashion
What has Charles & Keith have to offer?
Charles & Keith started their e-commerce journey in 2004 as the company wanted to deliver a seamless shopping experience for their customers that do not have access to their retail stores. The brand has since expanded its online presence to more than 70 countries and continues to grow in fame and popularity.
Can’t seem to find the perfect pair of shoes for that lovely little black dress? Take a look at Charles & Keith’s wide array of products that are sure to take your outfit to the next level! From finding the perfect shoes to jewellery that will add some sparkle to your outfit, you will be able to find all you need and more at Charles & Keith.
Don’t have enough money to pay for the delivery costs, but you just got to have accesory to ensure your outfit would look complete? Worry not as the brand offers a free standard delivery system for fashionistas that are on a tight budget.
30 days return/exchange policy
Not too happy with your purchase? Or did you receive a damaged or wrong item? Then, Charles & Keith lets you return and exchange (or request for a refund) within 30 days after receiving your order. Make sure to send the item back in its original condition, original packaging and with the original tags and tickets attached. Returns that do not meet these conditions will not be accepted. Do note that Charles & Keith will note be responsible for any loss of the returned parcel.
How to use Charles & Keith coupons to get the best deals
1. Select the Charles & Keith Malaysia coupon of your choice from the above. Do read the terms and conditions of the coupon.
2. Click on 'Get this Deal' on the right side of the coupon. A pop-up will appear that requires you click 'Go to Store' to be redirected to the homepage of Charles & Keith.
3. Browse through the items that Charles & Keith has to offer. Once you find the item that you want, click on the ‘Add to Bag’ button.
4. Once you are done with your shopping, hover your mouse over the 'Shopping Bag' in the upper right corner of the screen. Then, click on the ‘Checkout’ button.
5. After that, you are given the option of sign into your account (for existing members), create an account or checkout as a guest.
6. Enter your details (billing address, shipping details, etc.) and confirm your order.
Return/Exchange and Refunds
For every return or exchange, customers are given the option to fill in a physical or online form. For the physical forms, it will be provided in the parcel of your order that you received. After filling up the form , pack the item(s) into the original packaging and past the return address sticker provided on the Return & Exchanges Guide onto your parcel. Proceed by posting the item to Charles & Keith via your preferred shipment method. Once the parcel has been received by the Charles & Keith employees, you will be notified via email. Other details will be provided in the email.
To use the online return/exchange forms, log in to CHARLESKEITH.COM and view your order. Once you click on 'Return', select the item(s) you wish to return or exchange. It is advisable to provide a reason and your request will be reviewed. An email will be sent to you within 1-2 working days on further instructions before sending out your parcel. Carry on with packing the item(s) into the original packaging and paste the Return Address sticker provided on the Returns & Exchanges Guide onto your parcel and post it via your preferred shipment. As always, customer's will be notified via email once the parcel reaches them.
As for the refunds, it is only applicable to successful returns. After completing the physical or online Return/Exchange Form, you are given the option to be refunded via store credit or via your original payment method. It will be based on the merchandise value on the invoice which excludes shipping and handling charges from your initial order. The refund will take roughly 14 days to be processes. Do take note that the processing time for refund is dictated by card issuers.
As Charles & Keith’s e-commerce site operates out of Singapore, any payments made will be through MasterCard, Visa and/or PayPal. While the company does accept payments in a wide range of currencies, you will be charged according to the default currency of your delivery destination. For example, if you are staying in Malaysia but your delivery destination is for Hong Kong, then you will be charged in Hong Kong dollars.